Frequently Asked Questions

We know shopping online can come with a few questions—and we’re here to make things simple, transparent, and stress-free. Below are answers to the things we get asked most. If you don’t see what you’re looking for, just reach out. We’re happy to help!

What products do you offer?

Ash New York specializes in stylish, comfortable trousers designed for the modern man. Our pieces are made to feel light, look sharp, and keep you cool wherever the season takes you.

Where do you ship?

We currently ship within the United States only. Whether you're in a big city or a quiet town, we’ve got your delivery covered—everywhere in the U.S.

Do you offer free shipping?

Absolutely. All orders ship free—no minimums, no hidden fees. Just place your order, and we’ll take care of the rest.

How long does shipping take?

Once you place your order, we’ll process it in 1–2 business days. From there, your summer pants should arrive within 4–8 business days, depending on your location. We’ll send you tracking info as soon as your order hits the road.

What is your return policy?

We offer a 30-day return window from the day your order is delivered. If you’re not completely satisfied, you can return your item in unused condition for a full refund. No stress, no restocking fees.

How long does a refund take?

Refunds are typically processed within 10 business days after we receive and inspect your return. We’ll refund your original payment method and email you as soon as it’s complete.

How can I contact customer support?

You can reach us anytime at support@ash-newyork.com. We respond quickly and with care.

What sizes do you offer?

We offer a range of sizes to suit different builds. You’ll find detailed sizing info on each product page. If you’re unsure what fits you best, feel free to ask—we’ll guide you based on the fit you want and how you like to wear your pants.

Do you restock sold-out items?

Some of our seasonal styles are limited-edition, but popular items may be restocked. If something you love is sold out, keep an eye on the product page or sign up for restock alerts.

Is it safe to shop on your website?

Yes, your privacy and payment security are a top priority. All transactions are SSL-encrypted, and we never store your payment information. Shop with full peace of mind.

Still curious? Don’t hesitate to reach out—we’re here to help make your Ash New York experience as smooth and stylish as possible.